Shipping policy

Do you have questions about shipping costs, duties, or tariff fees before placing your order? We are here to help! Please EMAIL US prior to making your purchase so we can assist you.

🌐 GENERAL SHIPPING INFORMATION

  • Processing Time: Orders are typically processed and shipped within 72 hours, Monday through Friday.

  • How Shipping is Calculated: Because our inventory is unique, our Shopify store assigns a box size for each item to estimate shipping rates at checkout. This works perfectly when a customer purchases a single item. Multiple item orders may require a larger box, see below, “Oversized / Multi-Item Orders”.

  • Shipping Refunds: If your order can be packed safely into a smaller box than estimated, we will automatically refund the shipping difference to your original payment method.

  • Oversized / Multi-Item Orders: If a multi-item order requires a larger box to be shipped safely, it may increase the shipping cost. In this event, we will email you a separate invoice for the shipping balance, which is payable through our secure website before the order ships.

  • Custom Shipping Quotes: To request a manual shipping quotation, please email us with your full name, mailing address, telephone number, and the URL(s) of the items you wish to purchase.

🇨🇦 SHIPPING WITHIN CANADA

We partner with Canada Post to ship orders across Canada.

  • Tracking & Delivery: All shipments include tracking and require a signature upon delivery. If no one is home to receive the package, it will be held at your local postal outlet for pickup (government ID required).

  • Included Insurance: Each shipping label automatically includes $100 of insurance coverage, in accordance with Canada Post policies.

  • Additional Insurance Rates: For items valued over $100, additional insurance will be purchased up to a maximum of $5,000 CAD:

    • Orders up to $200: Jack’s Daughter will fully cover the cost of the additional insurance.

    • Orders $200 and Over: Additional insurance is required at a rate of $2.75 + HST per $100 of value. This balance will be billed to you via a secure email invoice before shipping.

🇺🇸 SHIPPING TO THE USA

We partner with Canada Post to ship orders to the United States.

  • Tracking & Delivery: All shipments include tracking and, in some cases, require a signature upon delivery. If a delivery attempt is missed, your package will be forwarded to your local postal outlet for secure pickup (government ID required).

  • Included Insurance: Each shipping label automatically includes $100 of insurance coverage, in accordance with Canada Post policies.

  • Additional Insurance Rates: For items valued over $100, additional insurance will be purchased up to a maximum of $1,000 CAD:

    • Orders up to $200: Jack’s Daughter will fully cover the cost of the additional insurance.

    • Orders $200 and Over: Additional insurance is required at a rate of $3.25 per $100 of value. This balance will be billed to you via a secure email invoice before shipping.

USA-Specific Duty / Tariffs

Collection of Duties/Tariffs occurs during the checkout process and are automatically remitted to US Customs and Border Services. There should be no landed costs with the exception of state tax (if applicable). All orders are shipped “DDP” or Delivered Duty Paid so customer see the full cost of their order prior to purchase.

✈️ INTERNATIONAL SHIPPING – DUTY / TARIFFS

We ship internationally to select countries. If your country is not listed at check out, please reach out to us and we’ll let you know if we can accommodate your order. International customers are responsible for any destination duties, taxes, or tariff fees levied by their country’s customs requirements. These fees are not included in our shipping rates and must be paid by the recipient upon arrival. If you refuse customs fees upon delivery and the order is returned to us, a refund may be offered minus shipping/handling and a restocking fee of 20%.

📍TORONTO WAREHOUSE PICK-UP

(Main intersection: St. Clair Ave West & Bathurst Street)

  • By Appointment Only: Orders may be collected at our Toronto warehouse strictly by appointment. We ask that orders ideally be collected within 2 weeks of purchase.

  • Scheduling Your Pickup: Once your order is ready, you will receive a Pick Up Notification email. Please reply to this notification to arrange a mutually convenient appointment time.

  • Packaging: To ensure safe transit, your items will be securely packed in a gift bag with adequate bubble wrap and tissue paper.

Unclaimed & Abandoned Orders Policy

  • 30-Day Hold Limit: Unclaimed orders will be held for a maximum of 30 days. After 30 days, we reserve the right to resell the items, and no refund will be issued.

  • Need a Longer Hold? If you anticipate that you cannot retrieve your order within the 30-day window, please contact us as soon as possible to let us know.

  • Storage Fees: Customers who request that we hold their order for longer than 30 days will be subject to a storage fee of $10.00 per week.